Frequently Asked Questions
Got questions about shipping, memberships, or our live concierge service? Find clear answers below to make your island shopping effortless.
We bridge the gap between US retailers (like Costco, IKEA, and Amazon) and the islands. You either shop online and send items to our US hub, or use our live in-store shopping concierge. We inspect, consolidate, and ship everything straight to your door in Puerto Rico or the West Indies.
Our membership tiers (Island Essentials, Plus, and Elite) give you heavily discounted personal shopping service fees, free monthly live shopping sessions, priority order processing, package consolidation, and exclusive access to seasonal deals.
When you buy items from multiple different US stores, shipping them individually gets expensive. We receive all your packages at our secure facility, combine them into a single shipment, and cut down volumetric weight to lower your overall shipping fees.
If you cannot find a specific item online or want to browse physical inventory in real-time, our team connects with you via video call directly from major US brick-and-mortar stores like Costco or IKEA so you can handpick items on the spot.
We specialize in fast, secure air and ocean freight delivery across Puerto Rico, St. Croix, St. Thomas, and throughout the wider West Indies region right to your home or business location.
All of our membership plans require a transparent, one-time setup fee of $35. There are no hidden charges, and all pricing terms are clearly displayed before you confirm your plan.