AGREEMENT TO CARIBBEAN TIDES SERVICES
By submitting a Shopping Request, accepting an estimate, paying an invoice, booking a service, enrolling in a membership, or electronically signing this Agreement, the customer authorizes Caribbean Tides to provide shopping, sourcing, procurement, live shopping, consolidation, shipping coordination, delivery coordination, and related services according to the customer’s instructions and the applicable Caribbean Tides policies.
The customer confirms that they are at least 18 years old, have authority to enter into this transaction, and have reviewed the order details, estimated charges, merchandise authorization, substitutions, shipping arrangements, and applicable membership terms before approving the order.
CUSTOMER-FUNDED MERCHANDISE & PURCHASE AUTHORIZATION
- Caribbean Tides does not finance customer purchases. Merchandise must be funded by the customer before shopping begins.
- The customer authorizes Caribbean Tides to purchase approved merchandise on the customer’s behalf, up to the approved Merchandise Authorization amount.
- Merchandise is purchased at the retailer’s actual charged price. Receipts are provided when available.
- The Merchandise Authorization is a maximum spending authorization, not a guaranteed final merchandise total.
- Unused Merchandise Authorization funds are reconciled after shopping and may be refunded to the original payment method or credited toward an approved remaining balance, subject to payment-processor timing.
- Caribbean Tides service fees are separate from merchandise, shipping/freight, travel, tolls, parking, packing, consolidation, delivery, and other third-party charges.
PRICING, ESTIMATES & ADDITIONAL CHARGES
- Estimates are not guarantees. Retail prices, taxes, availability, shipping/freight, carrier charges, and third-party fees may change before purchase or shipment.
- The customer agrees to pay the applicable Caribbean Tides service fee and any approved add-on charges.
- Additional-store, extended-purchase, rush, travel, bulky-item, oversized/heavy/special-cargo, packaging, consolidation, delivery, or other special-handling charges may apply when the order requires them.
- Caribbean Tides will not intentionally exceed the customer’s approved Merchandise Authorization without additional customer approval, except where a separately accepted policy or payment authorization expressly permits a defined charge.
SUBSTITUTIONS & PRODUCT AVAILABILITY
Retail inventory is outside Caribbean Tides’ control. The customer must select or provide substitution instructions when requested. Caribbean Tides will follow the customer’s approved substitution preference. If approval is required and the customer cannot be reached, Caribbean Tides may skip the unavailable item rather than purchase an unapproved substitute. Product color, size, packaging, model, and availability remain subject to retailer inventory and the customer’s instructions.
CANCELLATIONS, RETURNS & REFUNDS
- Before Shopping Start, unused Merchandise Authorization funds may be refundable if Caribbean Tides has not materially begun the service and no nonrefundable third-party cost has been incurred.
- After Shopping Start, the earned portion of the service fee and incurred travel, parking, toll, booking, or third-party costs may be nonrefundable.
- Once merchandise has been purchased, returns and exchanges are subject to the retailer’s return policy, eligibility requirements, deadlines, receipts, restocking fees, and refund method.
- Return or exchange trips requiring Caribbean Tides to revisit a retailer may be treated as a separate service unless the return is required to correct a documented Caribbean Tides purchasing error.
- Perishable, final-sale, customized, opened, hygiene-sensitive, or otherwise nonreturnable merchandise may not be eligible for return or refund.
SHIPPING, FREIGHT, DELIVERY & THIRD-PARTY CARRIERS
- Shipping/freight is not included in the merchandise price or membership fee unless expressly stated in writing.
- The customer pays the actual third-party shipping/freight cost plus any separately disclosed Caribbean Tides handling, packing, consolidation, delivery, travel, or coordination fee.
- Delivery and transit dates are estimates and are not guaranteed by Caribbean Tides.
- Caribbean Tides is not responsible for carrier delays, customs or port delays, weather, force-majeure events, or other circumstances outside Caribbean Tides’ reasonable control.
- The customer is responsible for providing an accurate delivery address, contact information, and any information required by the carrier or destination.
LOST OR DAMAGED MERCHANDISE
The customer agrees to inspect delivered merchandise promptly. Loss or damage occurring while merchandise is in the possession of a third-party carrier is subject to the carrier’s claims process and any purchased cargo/shipping insurance. Caribbean Tides will provide reasonable documentation and assistance when available but does not guarantee approval or payment of a carrier claim. Damage caused by a documented Caribbean Tides handling error will be reviewed under the full policies.
BULKY, OVERSIZED, HEAVY & SPECIAL CARGO
Bulky-item handling starts at $35 per item. Oversized, heavy, fragile, palletized, commercial, or special cargo is CUSTOM QUOTE and is NOT included in standard membership Shopping Requests.
- Examples include furniture, appliances, mattresses, large televisions, construction materials, commercial equipment, large quantities, palletized merchandise, and items requiring special vehicles or two-person handling.
- Additional labor, loading/unloading, special vehicle use, packaging, crating, palletization, cargo insurance, carrier requirements, or other special handling may be charged separately.
- Caribbean Tides may classify an item as bulky, oversized, heavy, fragile, or special cargo based on dimensions, weight, quantity, packaging, safety, vehicle requirements, carrier rules, or handling complexity.
- Special cargo must be approved in advance and may be declined if Caribbean Tides determines that the order cannot be handled safely or reasonably.
TRAVEL, STORE & ROUTE LIMITATIONS
- Standard service-area shopping and scheduled routes are determined by Caribbean Tides and may change.
- Dedicated trips or shopping outside the standard service area may incur travel, transportation, toll, parking, and related charges.
- A store is considered eligible only when Caribbean Tides determines that the location, merchandise, order size, shopping time, route, and handling requirements qualify for the applicable service.
- A discounted additional-store rate applies only when the additional store can reasonably be incorporated into the same scheduled shopping route. A location requiring significant additional travel, a separate trip, special appointment, or extended time may be treated as a separate service.
MEMBERSHIP TERMS & LIMITATIONS (IF APPLICABLE)
NO ROLLOVER: Included monthly Shopping Requests, Live Shopping sessions, and other monthly membership benefits expire at the end of each billing cycle. Unused benefits do not roll over, accumulate, transfer, convert to cash, create account credit, or reduce future membership payments. |
- Membership benefits apply only to the enrolled customer or registered business account and may not be shared, sold, pooled, or transferred to unrelated third parties.
- Membership fees cover eligible Caribbean Tides services only. Merchandise, shipping/freight, travel, tolls, parking, rush service, bulky/oversized/heavy/special cargo, special packaging, commercial procurement, and third-party costs remain separate unless expressly stated.
- An included Shopping Request does not guarantee a dedicated or exclusive trip. Caribbean Tides may consolidate multiple customer orders during scheduled shopping routes.
- Included Shopping Requests are subject to the store, merchandise-value, shopping-time, quantity, route, service-area, and complexity limits stated in the selected membership plan.
- Multi-store benefits are limited to the number of stores included in the selected plan. Additional eligible stores are charged at the applicable member rate and remain subject to same-route limitations.
- Included Live Shopping sessions require advance booking, are subject to the Live Shopping cancellation/no-show policy, expire monthly, and have no cash value.
- Business procurement assistance included with a membership means consultation or priority access only unless the selected plan expressly states otherwise. Commercial sourcing, vendor negotiation, bulk purchasing, purchase-order management, and complex procurement may be separately quoted.
LIVE SHOPPING CANCELLATION / NO-SHOW
Live Shopping appointments require timely attendance and customer availability. Cancellations, rescheduling, late arrivals, or no-shows are subject to the applicable Live Shopping policy. An included membership session may be forfeited when the customer fails to attend or cancels outside the permitted cancellation window. Merchandise purchased during Live Shopping remains customer-funded.
CUSTOMER RESPONSIBILITIES & PROHIBITED ITEMS
- Provide accurate item descriptions, links, sizes, colors, quantities, store preferences, delivery information, and substitution instructions.
- Review estimates, invoices, membership terms, and order details before authorizing payment.
- Respond promptly when Caribbean Tides requests a substitution, budget increase, shipping decision, or other approval.
- Do not request prohibited, unlawful, hazardous, restricted, counterfeit, stolen, carrier-ineligible, or otherwise impermissible merchandise.
- Inspect merchandise promptly after receipt and report concerns within the timeframes stated in the full policies.
PRIVACY & ELECTRONIC COMMUNICATIONS
Customer information is used to process shopping requests, payments, communications, memberships, shipping, delivery, customer support, and related business operations as described in the Caribbean Tides Privacy Policy. By providing contact information, the customer authorizes transactional communications reasonably necessary to fulfill the order. Marketing communications, where applicable, should be handled according to the customer’s separate consent and applicable law.
INCORPORATION OF FULL TERMS & VERSION CONTROL
This Customer Agreement incorporates by reference the then-current Caribbean Tides Customer Policies, Terms & Authorizations, Privacy Policy, selected membership terms, order estimate/invoice, approved Shopping Request, Merchandise Authorization, and any written order-specific approvals. If an order-specific written term expressly conflicts with a general term, the order-specific written term controls only for that transaction to the extent of the conflict.
For electronic acceptance, Caribbean Tides should retain the policy/agreement version presented to the customer, the customer’s affirmative acceptance, signature or equivalent electronic-signature record, date/time, order number, and related transaction records.